Who's Behind Miss Pomela?
Miss Pomela is the brainchild of Elena and Pilar, friends for more than 20 years and the creative minds working diligently to provide you with natural, sustainable cosmetics that are gentle on both your skin and hair. The true visionary behind our brand, however, is Miss Pomela herself.
We are passionate about enjoying life and aim to infuse this philosophy into our products, hoping to inspire you to cherish enjoyment and find moments of pleasure for yourself.
Who Supports Miss Pomela?
Currently, Miss Pomela is self-sustained through our own efforts and sales. Interested in supporting our project financially? Please contact us at hola@misspomela.es. We're open to hearing your proposals.
About Your Orders
Personalizing a Gift
Yes, personalization is at the heart of our project and something we do frequently. Please specify in your order comments the personalized note you'd like us to include. We strive to make each order truly unique.
Contacting Miss Pomela
Feel free to email us at hola@misspomela.es at your convenience. We're always eager to hear from you and ensure a personal response from Miss Pomela.
Advice for Limited Budgets
Certainly, please email us at ventas@misspomela.es with your questions, and we can recommend products that best fit your needs. Personalizing orders is a key aspect of Miss Pomela's service.
Gift Cards
Yes, we offer gift cards tailored to your budget. You can find them in our online store, and we can send them directly to the recipient via email upon request. We ensure a delightful surprise.
Payment Rejection
If your payment is rejected, it may be due to a discrepancy with your bank information. Please contact us at ventas@misspomela.es for a prompt resolution.
Non-PayPal Payments
Yes, you can pay with a card without needing a PayPal account. You'll have the option to choose your payment method at checkout.
Order Confirmation Issues
If you haven't received an order confirmation, there may have been an error in entering your email address. Please reach out to us at orders@misspomela.es for assistance.
Out-of-Stock Products After Ordering
Occasionally, our website may not reflect the most current stock levels. We will dispatch your order as soon as possible and offer alternatives, including purchase returns.
Receiving Defective or Unexpected Products
Our products are handmade, which sometimes results in unique characteristics. However, if you believe there's a defect, please email ventas@misspomela.es with details and photos within 14 days of receipt. We cover shipping for returns due to manufacturing defects.
Damaged Orders
If your order arrives damaged, please contact us immediately at orders@misspomela.es with photos of the damage for a swift resolution.
Missing or Incorrect Products
Despite our careful preparation, errors can occur. If your order is incorrect or incomplete, notify us within 24 hours at ventas@misspomela.es for a quick correction.
About Our Products
Natural Ingredients
Yes, our commitment includes using environmentally sustainable, natural ingredients wherever possible.
Vegan Cosmetics
The majority of our products are vegan-friendly, with the exception of specific items like our goat's milk and lavender soap.
Artisanal Production
All our cosmetics are crafted individually through an artisanal process, adhering to the standards of the State Medicines Agency.
Local Production
Miss Pomela proudly supports local consumption and production, emphasizing our commitment to sustainability and community.
Return Policy
You have 14 calendar days from receipt to return or exchange products, with certain exceptions for custom or hygiene-sensitive items and which have been unsealed after delivery. Products must be returned in their original, unopened condition.
Contact us at orders@misspomela.es and we will help you. The shipping costs of the product to be returned are your responsibility.
Unanswered Questions?
If you can't find the information you're looking for, please reach out to us at hola@misspomela.es. We're here to assist you promptly.