Frequent questions

Have any questions? Here's a compilation of the most frequently asked questions we receive about our company, orders, shipping, and products.

Who's Behind Miss Pomela?

Miss Pomela is the brainchild of Elena and Pilar, friends for more than 20 years and the creative minds working diligently to provide you with natural, sustainable cosmetics that are gentle on both your skin and hair. The true visionary behind our brand, however, is Miss Pomela herself.

We are passionate about enjoying life and aim to infuse this philosophy into our products, hoping to inspire you to cherish enjoyment and find moments of pleasure for yourself.

Who Supports Miss Pomela?

Currently, Miss Pomela is self-sustained through our own efforts and sales. Interested in supporting our project financially? Please contact us at We're open to hearing your proposals.

About Your Orders

Personalizing a Gift

Yes, personalization is at the heart of our project and something we do frequently. Please specify in your order comments the personalized note you'd like us to include. We strive to make each order truly unique.

Contacting Miss Pomela

Feel free to email us at at your convenience. We're always eager to hear from you and ensure a personal response from Miss Pomela.

Advice for Limited Budgets

Certainly, please email us at with your questions, and we can recommend products that best fit your needs. Personalizing orders is a key aspect of Miss Pomela's service.

Gift Cards

Yes, we offer gift cards tailored to your budget. You can find them in our online store, and we can send them directly to the recipient via email upon request. We ensure a delightful surprise.

Payment Rejection

If your payment is rejected, it may be due to a discrepancy with your bank information. Please contact us at for a prompt resolution.

Non-PayPal Payments

Yes, you can pay with a card without needing a PayPal account. You'll have the option to choose your payment method at checkout.

Order Confirmation Issues

If you haven't received an order confirmation, there may have been an error in entering your email address. Please reach out to us at for assistance.

Out-of-Stock Products After Ordering

Occasionally, our website may not reflect the most current stock levels. We will dispatch your order as soon as possible and offer alternatives, including purchase returns.

Receiving Defective or Unexpected Products

Our products are handmade, which sometimes results in unique characteristics. However, if you believe there's a defect, please email with details and photos within 14 days of receipt. We cover shipping for returns due to manufacturing defects.

Damaged Orders

If your order arrives damaged, please contact us immediately at with photos of the damage for a swift resolution.

Missing or Incorrect Products

Despite our careful preparation, errors can occur. If your order is incorrect or incomplete, notify us within 24 hours at for a quick correction.

About Our Products

Natural Ingredients

Yes, our commitment includes using environmentally sustainable, natural ingredients wherever possible.

Vegan Cosmetics

The majority of our products are vegan-friendly, with the exception of specific items like our goat's milk and lavender soap.

Artisanal Production

All our cosmetics are crafted individually through an artisanal process, adhering to the standards of the State Medicines Agency.

Local Production

Miss Pomela proudly supports local consumption and production, emphasizing our commitment to sustainability and community.

Return Policy

You have 14 calendar days from receipt to return or exchange products, with certain exceptions for custom or hygiene-sensitive items and which have been unsealed after delivery. Products must be returned in their original, unopened condition.

Contact us at and we will help you. The shipping costs of the product to be returned are your responsibility.

Unanswered Questions?

If you can't find the information you're looking for, please reach out to us at We're here to assist you promptly.